Our solutions
- - The Real Identity Platform Build trust with your customers using a flexible, end-to-end identity verification platform.
  - Airside Mobile Verify once, share anywhere.
- - Onfido Studio Orchestrate verifications and signals into easy-to-manage workflows.
  - Onfido Atlas™ Get fair, fast, and accurate results with AI.
  - Smart Capture SDK Integrate an exceptional capture experience.
  - Verification Suite Access a library of verifications and fraud signals.
Challenges we solve
- Challenges
  - Customer acquisitionDrive growth using automated onboarding.
  - Global complianceNavigate regulatory compliance in each region.
  - Cost of customer acquisitionAutomate onboarding processes to reduce costs.
  - Fraud preventionPrevent fraud to protect your business and customers.
  - Customer use cases
- Use cases
  - KYCNavigate know your customer compliance.
  - Identity verificationCreate confidence in user identity.
  - Driver registrationMeet regulatory needs and protect your fleet.
  - User onboardingAutomate onboarding and maximize conversion.
  - Age verificationVerify a customer’s legal age.
- Related content
Industries
- Industries
  - Industries we partner with
  - Financial servicesAutomate onboarding, prevent fraud, and navigate KYC.
  - GamingSeamlessly onboard players and meet KYC requirements.
  - HealthcareKnow your patient using digital verification.
  - Sharing economyProtect your platform, reputation, and users.
  - Retail & eCommercePrevent account takeover and chargeback fraud.
  - TelecommunicationsMeet regulatory requirements and stop fraud.
  - TransportVerify renters, drivers, and riders.
- Financial services in depth
Our company
- About Onfido
- Learn more
- Featured partnership
  - SalesforceLearn how our partnership embeds identity verification directly in Salesforce.
- Latest customer story
  - LemonwayLearn how Lemonway has doubled its number of validated wallets and accounts.
Resources
- Resources
  - BlogRead about all things digital identity.
  - Customer storiesLearn how businesses succeed with Onfido.
  - Reports & whitepapersGet in-depth research, insights, and guidance.
  - VideosWatch expert videos.
  - WebinarsWatch our webinars.
- For developersEverything you need to get started with Onfido.
- Support

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Digital by default: how are we facing up to building trust with today’s customers?

October 19, 2021

Charlotte Bowyer

Marketing Communications Manager

The last year has been a crash course in digital engagement - for both customers and businesses.

In this webinar Onfido CEO, Mike Tuchen and Okta Regional Chief Security Officer, Ben King present exclusive joint research on how customer attitudes have changed over the past year. 5,000 respondents from the UK, US, France, Germany and the Netherlands told us how they feel about digital access across a range of industries.

Watch to learn:

How has COVID-19 changed consumer’s relationship with digital identity?
What is the role of the branch versus online services in a post-COVID world?
What are user’s expectations of digital and omnichannel access?
How do users want to authenticate themselves?
What should businesses do to meet their customers expectations online?

Read the full report

About the author

Charlotte Bowyer is a Marketing Communications Manager at Onfido. She specializes in creating impactful narratives focusing on identity verification technology and identity fraud.

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